Refund Policy

Thank you for using TripoSR AI! We are committed to providing you with a seamless and high-quality AI 3D model generation experience. This Refund Policy outlines the conditions under which refunds may be granted, ensuring transparency and fairness for all users.

Understanding Our Refund Policy

We value every user and aim to maintain full transparency in our refund practices. However, please note the following important considerations:

• Each 3D model generation consumes substantial GPU and computing resources on our backend.

• Once credits are issued to your account, TripoSR immediately incurs costs from our infrastructure providers for these operations.

• Therefore, refunds are generally not available once credits have been allocated or used.

Subscription and Credit Refund Guidelines

Due to the digital and computational nature of our services, refunds for monthly or annual subscriptions, including credits purchased or allocated, cannot typically be provided. This is because:

• Credits are delivered instantly upon activation of your subscription or payment.

• AI-powered 3D model generation involves immediate GPU processing costs.

• Resource usage begins the moment you start a generation task.

We kindly ask for your understanding that once credits or computational resources have been issued, refunds are generally not possible.

EU/EEA Consumers: Right of Withdrawal

If you are a consumer in the EU or EEA, you have a statutory right to withdraw from a purchase within 14 days, without giving any reason.

However, for digital content and digital services that are supplied immediately, this right ends once performance has begun with your prior express consent and your acknowledgement that you thereby lose the right of withdrawal.

By activating a subscription or starting a generation, you expressly request immediate performance and acknowledge that your 14-day right of withdrawal lapses once your credits are delivered or a generation begins.

This statutory right applies in addition to the exceptional refund cases described below.

About Premium Features and Upgrades

TripoSR continuously enhances its premium features and AI model capabilities based on user feedback. However, dissatisfaction with AI output or model results cannot be considered a valid reason for refunds, as:

• Model quality depends on prompt quality and input variations.

• 3D generation outcomes may vary based on user input or texture settings.

• AI rendering inherently produces diverse results.

We greatly appreciate user feedback, which helps us improve TripoSR’s AI models and platform stability.

Exceptions to the Refund Policy

While refunds are generally not available, certain exceptional cases may qualify:

• **Extended Service Downtime:** If TripoSR services are unavailable for more than **5 consecutive days**, users may request a **partial refund (up to 50%)** for the affected billing period.

• **Duplicate or Accidental Purchases:** If multiple identical transactions were processed accidentally within a short period (e.g., one hour), we will gladly issue a refund for the duplicate payment.

Service Stability and Maintenance

TripoSR is powered by advanced AI technology and relies on high-performance GPU infrastructure. As such, occasional maintenance or feature upgrades are necessary.

Short-term interruptions or updates lasting **less than 5 days** are considered part of normal system optimization and do not qualify for refunds.

We appreciate your patience and understanding as we enhance the platform’s speed, accuracy, and model quality.

How to Request a Refund

If you believe your situation qualifies for an exception, please contact us with the following details:

• Your registered email address

• Your order or transaction ID

• A description of the issue (e.g., downtime dates, duplicate transaction proof)

• Any relevant screenshots or supporting evidence

Send your refund request to:

📧 **support@triposr.org**

Refund Review and Processing

• All refund requests will be reviewed within **5 business days** of receipt.

• If approved, refunds will be processed using your original payment method.

• You will receive a confirmation email once the refund has been issued.

Refund Policy

Understanding Our Refund Policy

We value every user and aim to maintain full transparency in our refund practices. However, please note the following important considerations:

• Each 3D model generation consumes substantial GPU and computing resources on our backend.

• Once credits are issued to your account, TripoSR immediately incurs costs from our infrastructure providers for these operations.

• Therefore, refunds are generally not available once credits have been allocated or used.

Subscription and Credit Refund Guidelines

Due to the digital and computational nature of our services, refunds for monthly or annual subscriptions, including credits purchased or allocated, cannot typically be provided. This is because:

• Credits are delivered instantly upon activation of your subscription or payment.

• AI-powered 3D model generation involves immediate GPU processing costs.

• Resource usage begins the moment you start a generation task.

We kindly ask for your understanding that once credits or computational resources have been issued, refunds are generally not possible.

EU/EEA Consumers: Right of Withdrawal

If you are a consumer in the EU or EEA, you have a statutory right to withdraw from a purchase within 14 days, without giving any reason.

This statutory right applies in addition to the exceptional refund cases described below.

About Premium Features and Upgrades

• Model quality depends on prompt quality and input variations.

• 3D generation outcomes may vary based on user input or texture settings.

• AI rendering inherently produces diverse results.

We greatly appreciate user feedback, which helps us improve TripoSR’s AI models and platform stability.

Exceptions to the Refund Policy

While refunds are generally not available, certain exceptional cases may qualify:

• **Extended Service Downtime:** If TripoSR services are unavailable for more than **5 consecutive days**, users may request a **partial refund (up to 50%)** for the affected billing period.

Service Stability and Maintenance

TripoSR is powered by advanced AI technology and relies on high-performance GPU infrastructure. As such, occasional maintenance or feature upgrades are necessary.

Short-term interruptions or updates lasting **less than 5 days** are considered part of normal system optimization and do not qualify for refunds.

We appreciate your patience and understanding as we enhance the platform’s speed, accuracy, and model quality.

How to Request a Refund

If you believe your situation qualifies for an exception, please contact us with the following details:

• Your registered email address

• Your order or transaction ID

• A description of the issue (e.g., downtime dates, duplicate transaction proof)

• Any relevant screenshots or supporting evidence

Send your refund request to:

📧 **support@triposr.org**

Refund Review and Processing

• All refund requests will be reviewed within **5 business days** of receipt.

• If approved, refunds will be processed using your original payment method.

• You will receive a confirmation email once the refund has been issued.

Refund Policy

Understanding Our Refund Policy

Subscription and Credit Refund Guidelines

EU/EEA Consumers: Right of Withdrawal

About Premium Features and Upgrades

Exceptions to the Refund Policy

Service Stability and Maintenance

How to Request a Refund

Refund Review and Processing

We’re Here to Help

Refund Policy

Understanding Our Refund Policy

Subscription and Credit Refund Guidelines

EU/EEA Consumers: Right of Withdrawal

About Premium Features and Upgrades

Exceptions to the Refund Policy

Service Stability and Maintenance

How to Request a Refund

Refund Review and Processing

We’re Here to Help